Terms & Conditions Neons

All of our CUSTOM NEONS include:

  • LED neon sign ready to use  
  • +100 000 hours lifespan 
  • Low Voltage 12V 
  • Power Cord length: 2-meter transparent power cord, and 1 meter plug cord. 3 meters in total
  • 5 mm Clear, Black or White Acrylic Backing, pre drilled to ease the installation and support the sign
  • Kit: wall mounting screws or/and ceiling mount or hanging kit - please let us know
  • 2 year warranty for all indoor signs
  • 6 months warranty  for waterproof outdoor signs 
  • INSTALLATION: Simply hang your neon sign, plug it to an outlet and your new custom neon light is ready! 

Return Policy

In case your product is faulty, we are happy to replace it for you at no extra cost. We do not return neons for change of mind. Once a custom neon has been ordered and into production, no returns or refunds can be made and the sign order is final.


Our indoor neon’s come with a 2-year warranty covering all electrical components, provided you use them correctly. Our colour changing neons also come with 2 years warranty and 6 months warranty for our outdoor neon signs. During warranty period, if there are any problems with the quality, we will resend a new replacement Neon at no extra charge bearing all shipping costs.

What happens if my Neon arrives broken?

For faulty and broken signs, we will send you a new replacement Neon for free. Please contact us within 2 days of your delivery.

What are the Terms & Conditions for Payment & Invoicing?

For bespoke designs that are specially ordered, full payment must be made before the sign goes into production. After the design has been approved, the invoice is emailed to you. Please use invoice number and name as reference for payment when paying via Bank Transfer.

All customs neon signs sold are FINAL. Custom neon signs are unique, handcrafted and made for the precise purpose and will of the buyer. The Neon tubing is actually bent by hand which means that your custom neon can not be 100% matching the mock-up we sent. This is actually the beauty of this craft item. It is unique! 

No return or exchange is possible after the mock-up is approved and the order is paid. This is the reason why we grant you all the time, energy and expertise to create your unique custom neon sign.


Online tracking numbers will be provided to all international customers to track the delivery status after parcels are being posted, make sure your email address is correct in order to receive your tracking number.

Custom Orders

All our Custom Neons come with free shipping.

What Forms The Backing Material Of The LED Neon Sign?

All signs that are made come attached to an acrylic backboard. The clear, white or black acrylic backboard can be shaped in any contour that you like eg. Cut to shape, cut to letter or a square shape around the font.

What is the turnaround time for the signs?

Currently, all signs are handmade to order and delivered within a time frame of 2-4 weeks. Please contact us if you are needing your Neon Sign in an earlier timeframe.